Luka Rijeka

Client Overview

Luka Rijeka is a port management firm that oversees the operation of port facilities in the major Croatian Port of Rijeka, as well as several adjacent terminals. plays a crucial role in international trade and logistics. As a major hub for shipping and container handling, the efficient management of containers is vital to ensure smooth operations and meet the demands of various shipping companies. Luka Rijeka sought to optimize container management, improve transparency, and enhance communication with truck drivers and shippers. To achieve this, they partnered with Hexis, a software development company with a reputation for designing custom solutions for the logistics industry.

Challenges

Before the implementation of Hexis' software, Luka Rijeka faced several challenges in container management:

1. Inefficient Container Tracking: There was a lack of real-time visibility into the location and status of containers, resulting in inefficiencies in storage and retrieval.
2. Manual Documentation: Record-keeping, especially for damage and work orders, was primarily done on paper, making it time-consuming and error-prone.
3. Coordination with Drivers: Coordinating and communicating work orders with truck drivers was a complex process, leading to potential delays and errors in container transportation.
4. Limited Overview of Terminal: There was a need for a comprehensive overview of the container storage area to identify available storage spots, differentiate between regular and refrigerated containers, and streamline operations.

Solution

Hexis developed a comprehensive software solution for Luka Rijeka to address these challenges. The software offers the following features:

1. Container Management: The software allows users to manage empty containers efficiently. Shipping companies can book and reserve containers, and the system provides real-time information on container locations within the terminal.
2. Work Order Management: Work orders are seamlessly integrated into the system. Each driver can have multiple work orders, all of which can be managed and viewed through the user-friendly app. Work orders include essential information such as Shipper code, container numbers, and container location coordinates within the terminal.
3. Damage Reporting: Users can easily report damage to containers by simply clicking and marking up the container outlines in 3D perspective  through the web software, eliminating the need for manual paperwork and improving accuracy in recording damage.
4. 3D Raster: The 3D roster feature offers a top view of the terminal, displaying available storage spots, and container classifications (regular or refrigerated) , offering high-level planning. It also provides a side view of each row, classifying containers based on type and displaying the Shipper code for easy identification, allowing precise insight and control over every container.

The Outcome

The implementation of Hexis' software has brought several benefits to Luka Rijeka:

1. Enhanced Efficiency: Real-time tracking of containers and a comprehensive overview of the terminal have improved container management, reduced operational bottlenecks and enhanced throughput.
2. Improved Documentation: The software has eliminated manual paperwork, reduced the risk of errors and streamlined the reporting of container damage.
3. Efficient Communication: Coordinating work orders with drivers has become more efficient, reducing the chances of delays and errors in container transportation.
4. Transparency: The system provides a high level of transparency to all stakeholders, including shipping companies, drivers, and terminal operators, leading to smoother operations.

In conclusion, the software developed by Hexis has transformed container management at Luka Rijeka, providing a holistic solution to the challenges they face. By improving efficiency, communication, and transparency, the software has significantly enhanced the operations of the container storage area, making it a vital component in the Port of Rijeka's logistics ecosystem.