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Booking Management System | 2018 - ongoing

Katarina Line

Maritime
Tourism

Katarina Line is the leading destination management company in Croatia with a fleet of more than 60 ships that cater to clientele with different budgets and interests.

Services
  • Software development
  • Product design
  • Consulting 
  • Analytics
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Client Overview

Katarina Line, a distinguished cruise company based in Croatia, has established itself as a leader
in the cruise industry. Offering a wide range of pre-scheduled and charter cruises to picturesque destinations along the Adriatic coast, Katarina Line has been dedicated to providing exceptional experiences for its clients. However, to continue their growth and maintain their reputation, they recognized the need for a comprehensive software solution that would streamline their day-to-day operations.

The challenge / problem

The main challenge faced by Katarina Line was the absence of a unified and synchronized method for managing bookings, destinations, and client data. The company’s day to day operations were done on physical, paper-based forms. This lack of an integrated system led to operational errors and inefficiencies that hindered their potential for growth.

Hexis conducted a thorough analysis and concluded that the solution lay in developing a custom software platform that could consolidate all aspects of cruise management in one place. This encompassed everything from booking and client management to real-time occupancy data.

The solution

Hexis rose to the challenge by crafting a comprehensive booking management system tailored to Katarina Line's specific needs. The core elements of this solution included:

  1. Personalized, Cohesive, and Easy to Use Interface: Hexis developed a custom, intuitive, and user-centric interface that allowed Katarina Line staff to efficiently manage reservations, and client databases.
  2. Automated Processes: The software incorporated automated reservation processes, reducing the scope for errors and enhancing operational efficiency.
  3. Real-Time Visibility: The system offered real-time visibility into occupancy rates, helping Katarina Line make fast and informed decisions about cruise availability and capacity.
  4. Integration: The solution seamlessly integrated with other systems, ensuring that data flowed smoothly and consistently throughout the organization. This includes but is not limited to their booking system, their B2B clients, etc.

The outcome

The deployment of this custom software solution marked a transformative moment for Katarina Line:

  1. Streamlined Operations: The software allowed Katarina Line to unify their fleet management processes, resulting in increased efficiency and accuracy.
  2. Cost and Time Savings: The automation of booking processes, the fleet management roster that highlights and flags any inconsistencies or important information, led to significant cost and time savings for the company.
  3. Improved Decision-Making: The enhanced visibility into occupancy rates facilitated better decision-making, ensuring that cruises were scheduled effectively.
  4. Enhanced Customer Satisfaction: By reducing errors and streamlining operations, Katarina Line could provide a more reliable and satisfying experience for their clients.

Katarina Line's new software solution, developed by Hexis, has become an invaluable asset in managing their client bookings, ensuring the success of scheduled cruises, and maintaining a high level of customer satisfaction. The software's flexibility allows employees to easily manage reservations and adapt to changing circumstances, ensuring that Katarina Line remains a leader in the cruise industry. Hexis's expertise and technology have provided Katarina Line with the tools they need to thrive in their industry and continue delivering unforgettable cruise experiences.

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