Marco Polo Tourist Agency – An Ambitious Digital Journey

About Marco Polo – Tourist Agency

One of the first tourist agencies in Istria which in 1989 opened its doors in region of Medulin – one of the most popular tourists’ destinations in Croatia. Now, with over 25 years of experience, they managed to acquire many satisfied guests and many of property owners who showed trust in giving them their properties for booking management.

Top-of-the-game solution

The tourist agency located in such a popular place as Medulin, really needs to be at the top of its booking game. And that means to attract the potential guest with flawless online booking. What is more, with such an ambitious name as Marco Polo, it needs to offer an equally ambitious digital journey. This is where Hexis steps in and grants all the booking wishes.

Direct booking and powerful CRM module

The direct booking system integrated into the website allows guests to easily and securely book their accommodations online, enhancing convenience and efficiency in the booking process. Concurrently, the CRM module facilitates personalized communication and engagement with guests. It empowers Marco Polo to maintain a proactive approach, whether by sending personalized messages, gathering feedback, or managing customer relationships effectively. This combined approach not only improves guest satisfaction but also strengthens the agency's operational capabilities, ensuring a seamless and memorable experience for every visitor.

Administrator's Special Feature

Following a delightful stay and safe return home, our system automatically invites guests to rate and provide feedback on their accommodations. While optional for guests, their input helps enhance our service quality. Before publication, administrators review comments for appropriateness, ensuring a positive experience for all.

In conclusion, our collaboration with Marco Polo Tourist Agency has not only enhanced their digital booking capabilities but also enriched guest experiences through seamless operations and personalized interactions.